Goods Returns Policy for Goods Correctly Supplied

N.B. This policy does not apply to faulty goods or supplies outside the UK

1. All requests for return of goods correctly supplied must be made in writing by letter, fax or email. Please note that all goods must be in a new, unused and fully resaleable condition. You have a duty of care to protect the goods until they are returned to us or collected from you and in particular, they must be stored in a clean dry environment, protected from the effects of the weather. Nothing contained within this Returns Policy affects your statutory rights.

Please note that for all customers, the following goods cannot be returned:

  • Goods which have been in any way modified or personalised to meet the customer’s requirements prior to supply eg. cut lengths of tube, screen-printed clothing.
  • Perishable goods eg. welding electrodes, wires and other products with specialist storage requirements.

2. Business Customers:

For all business customers, a standard restocking charge of 15% will be levied on all acceptable returns and additional deductions will be made to cover the cost of packing plus transport to and from the customer (where applicable) and any haulage charge from our supplier. Once we have agreed to a written request for a return, a Material Returns Authorisation Form must be obtained from us which must be included in any return consignment.

In addition to the ineligible goods shown in Section 1, the following goods cannot be returned by business customers:

  • Goods which are not normal stock items for us or which have been ordered in quantities in excess of our normal stock levels.
  • Goods not in their original packaging.
  • Goods supplied with an invoice date more than 3 months prior.
  • Goods with a net return value exceeding £500, without the written agreement of a director or the company secretary.

3. Goods Supplied to Consumers at the Sales Counter:

For all goods supplied to consumers (ie. customers not buying in the course of business) at the trade counter, a standard restocking charge of 15% will be levied on all acceptable returns and additional deductions will be made to cover the cost of packing plus transport from the customer (where applicable) and any haulage charge from our supplier.

In addition to the ineligible goods shown in Section 1, the following goods cannot be returned by consumers supplied at the trade counter:

  • Goods which are not normal stock items for us or which have been ordered in quantities in excess of our normal stock levels.
  • Goods not in their original packaging.
  • Goods supplied with an invoice date more than 3 months prior.
  • Goods with a net return value exceeding £500, without the written agreement of a director or the company secretary.

4. Goods Subject to Distance Selling Regulations (Consumers only):

For consumers only (ie. customers not buying in the course of business) who have purchased goods via the internet, the telephone, fax, email or mail order, the consumer has a statutory right to cancel their order within a cooling off period. The consumer must give written notice to our business address at Grainger Tubolt Limited, Units A&B Meyrick Owen Way, Pembroke Dock SA72 6WS no later than 14  days after the date of receipt of the goods, by post, in person, by fax or email. We respectfully suggest that proof of sending or receipt of notice is obtained at the time notice is given.

Where written notice is given in full in accordance with the statutory regulations (including the required timescale), a full credit will be given within 30 days of the cancellation date for the cancelled goods, which will include the costs of delivering the goods to you. The goods will normally be collected from you within 21 days of your cancellation notice and you have a duty of care to protect the goods whilst they are in your possession and to make them available for collection. You must pay the direct cost of returning the goods. If the value of the goods is diminished by any amount as a result of the handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount from you up to the full price of the goods, by deducting it from any refund due to you or by requiring you to pay that amount direct to us.

Version Date: 11 August 2017 (Version No:  1.2)